Refund policy

At Emeraldia Jewelry, your satisfaction is our top priority. If you encounter any issues with your order, we are here to assist you promptly and hassle-free.

1. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or if you received the wrong product, you do not need to worry about returning the physical item immediately.

How to Request: Contact our support team at support@emeraldiajewelry.com within 30 days of receiving your package.
Required Proof: Please include your order number along with a clear photo or short video showing the defect or issue.
Resolution: Once verified, we will issue a 100% full refund or send a free replacement immediately—no return shipment required.

2. Returns for Change of Mind / Dissatisfaction

If you wish to return an item due to a change of mind, the item must be unused, unworn, and in its original packaging with all tags attached.

Authorization Required: Please contact support@emeraldiajewelry.com first to initiate a return. Do not send packages back without prior approval, as unauthorized returns cannot be processed.
Return Instructions: Once your request is approved, our support team will provide you with the authorized return address and specific shipping instructions.
Shipping Costs: Customers are responsible for return shipping fees for change-of-mind returns. Shipping fees are non-refundable.

3. Refunds Process

Once your proof is reviewed (or your returned item is received and inspected), we will notify you via email regarding the status of your refund.

Upon approval, your refund will be processed immediately.
Credits will automatically be applied to your original payment method (Credit Card, PayPal, or Stripe) within 3 to 7 business days.

4. Lost or Stolen Packages

Emeraldia Jewelry is not responsible for packages lost or stolen after delivery confirmation to the address provided during checkout. However, if tracking shows your package was lost in transit before delivery, we will issue a full refund or send a replacement at no extra charge.