Shipping policy

At Emeraldia Jewelry, we are pleased to offer Free Express Worldwide Shipping on all orders. We aim to deliver your handcrafted jewelry safely, efficiently, and with total transparency.

1. Shipping Rates & Destinations

Standard International Shipping: FREE (No minimum purchase required).
Destinations: We ship to most countries worldwide, including North America, Europe, Australia, and Asia.

2. Processing & Delivery Times

Order Processing Time: All orders are verified, packed, and dispatched within 1 to 3 business days (excluding weekends and major holidays).
Estimated Delivery Time: Once dispatched, estimated delivery times range between 7 to 15 business days, depending on your location and local postal services.

Note: During peak promotional seasons, holidays, or unexpected custom delays, shipping times may be slightly extended. We appreciate your patience and understanding.

3. Order Tracking

Once your package has been shipped, you will receive an automated Shipping Confirmation Email containing your tracking number and a link to track your shipment in real-time.

Please allow 24 to 48 hours for tracking information to update in the carrier system after receiving your email.
You can also track your order directly on our website via our Track Order page.

4. Incorrect Shipping Address

Customers are responsible for ensuring that the shipping address entered during checkout is correct and complete.

If you notice an error in your address, please contact us immediately at support@emeraldiajewelry.com within 12 hours of placing your order.
We cannot modify or redirect orders once they have already been processed or shipped by our fulfillment team.

5. Customs, Taxes & Duties

Import duties, taxes, and customs clearance charges are the responsibility of the recipient if applicable in your country. In most cases for standard orders, items arrive directly at your address without extra customs intervention.

6. Lost, Delayed, or Damaged Packages

In-Transit Delays: If your package exceeds 30 days without delivery, please reach out to our team, and we will open an investigation or issue a full refund/reshipment immediately.
Damaged Upon Arrival: If your item arrives damaged during transit, please take a clear photo or video and email us at support@emeraldiajewelry.com within 48 hours of delivery so we can send a free replacement.